Sunday, April 5, 2020

I paid 699 euros for a cruise displayed at 653 euros, can I make a claim?

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“I booked a cruise on the Nile at Lidl in March at 653 euros instead of 699 euros. After payment, I realize that the stay was billed at a high price … Today, I come across a new promotion for this stay offered at 425 euros! Can I demand a modification of my contract and ask to benefit from this new price? ” asks Jean-Claude, a reader from Cergy (95)

Julia Le Roux, lawyer at UFC-Que Choisir, answered him

“Regarding the variation of the cruise price between March and today, the prices of stays before the sale can change over time, no regulations requiring them to be fixed. Most often, tour operators reserve accommodation and seats on airplanes well before the marketing of stays, which allows them to obtain significant reductions from professionals.

They then market them in the form of tourist packages: the closer the departure date, the more the organizer is likely to lower prices if his stock of reservations is not sold out. This may explain the drop in the price of your cruise.

Lidl is not legally bound to make you benefit from this new rate. The regulations set the cases in which the price of a stay, once purchased, can be revised (upwards or downwards), in particular when the contract provided for it: for example due to a change in the price of fuel or taxes.

As for the amount you paid online, before payment you must be able to check the details of your order and its price. Your cruise was displayed from 653 euros, depending on the period. If the price which has been applied to you is not that announced for the chosen period, you are entitled to file a complaint.

Do not hesitate to provide any supporting documents (screen printing or promotion in the magazine) in support of your request. This is a misleading commercial practice, which can be reported to the departmental directorate for the protection of populations (DDPP). This complaint having remained unanswered, you can contact the Consumer Mediator with whom Lidl has joined. “

Do you have a question for our experts? Send it to balaniou@leparisien.fr

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