Thursday, July 9, 2020

Telstra’s new plans cost more but turn to data

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Telstra confirmed it would announce updated mobile phone plans today, most of which are expected to increase their prices but offer additional data.

New Telstra plans

Most new plans will increase by $ 5 a month. The exception is the Extra Large plan, which will see a price increase of $ 15 per month.

As a reminder, here is what the current plans look like, before adding the handset reimbursements.

And here’s what the new plans will look like:

new telstra plans

The new Telstra plans will have an impact on consumers and small businesses. The changes will take effect on July 1. All of these new plans include a free 3-month subscription to Foxtel’s new streaming service, Binge.

So the changes we can expect to see on tomorrow’s consumer plans are:

  • Small plans: $ 55 per month with 40 GB of data (increase of 10 GB of data)
  • Medium shots: $ 65 per month with 80 GB of data (20 GB of additional data)
  • Great plans: $ 85 per month with 120 GB of data (increase of 20 GB of data)
  • Extra Large Plans: $ 115 per month with 180 GB of data (30 GB of additional data)

Telstra has confirmed that it will not have vested rights for long.

Instead, the telecommunications operator will give current customers three months to switch to the new plans. These customers will be credited with the price difference between their old and new plans over the next 12 months.

Existing customers who do not move during this period will be transferred to the corresponding new plan on September 30.

This is a huge decision that will likely leave some customers unhappy, especially if they are also reimbursing their devices.

Without grandfather plans, nothing prevents plans from increasing every year you pay for a device. So, your choices are to wear it, choose a plan (unless you are already on a small plan) or leave, which means that you will have to pay the rest due on the device on site.

Telstra 5G change

In the past 12 months, Telstra has stated that small and medium customers should pay $ 15 per month for 5G access after June 30, 2020. This plan has now changed.

As part of the new Telstra plans, the Medium, Large and Extra Large plans will all benefit from 5G free of charge. But it’s not the most interesting part.

Customers on small plans that have a 5G handset will be moved to the new medium plan. Group Director of Telstra’s Consumer & Small Business, Michael Ackland said in a blog post that these customers would receive the aforementioned monthly discount.

And that makes a little sense. According to the new package prices, it would have cost $ 5 less per month to switch to a medium plan than to add 5G as an extra. Nobody was going to do it, especially when Medium plans offer customers 40 GB of additional data per month.

So even if it’s not great to force people into a bigger plan, Telstra is certainly trying to make it worth it with the discount. Ackland also said in the blog that this would only affect a small number of customers.

Given this change of pace from last year, it looks like Telstra is starting to agree with our feelings about 5G. That being said, you still need to pay a minimum of $ 65 a month postpaid to access it. This begs the question: has the return on investment been incorporated into price increases?

Of course, it should also be remembered that 5G is still being rolled out across the country.

Other changes

Another interesting change would concern the reimbursements of the device over 36 months. Gizmodo Australia understands that these will no longer be actively promoted by Telstra. However, existing refunds will not be affected by this change.

With regard to Telstra’s financial hardship measures, the telephone company will waive late fees for direct debit customers. It will also allow clients to suspend their services “if their circumstances change or if they simply need to cut back on spending.” They can cancel at a later date or restart their service at no cost. Small business owners also have access to free call transfer services. “

This story is being updated.

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